The Patient Experience



Lisa Allen, Ph.D., Chief Patient Experience Officer at Johns Hopkins Medicine talks about the Patient Experience. She seeks to continually improve the experience of patients and their families. Did we delight or disappoint the patient? Did someone explain things in a way the patient can understand? Did the patient say their concerns were considered and that they were treated with courtesy and respect? These are just some of the elements that define the Patient Experience.
Learn more about ACHE of Massachusetts.


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